Title: Integrating quality into operations planning
Abstract:
The aim of the presentation is to describe a proactive methodology using existing evidence-based theories, principles, and tools to integrate quality into the strategic plan and operational controls analysis in healthcare organizations. This methodology is designed to increase efficiency, reduce variation, improve resilience and track outcomes across any healthcare system. System thinking is essential for promoting proactive operational planning to address the inherent limitations of traditional reactive healthcare approaches. The key components are:
Utilize Operational Controls and Strategic Plan:
- Data and measures from operational controls (audits).
- Strategic objectives.
Develop Actionable Operations Plan:
Use enterprise risk management tools to identify and prioritize system risks/threats and opportunities related to strategic objectives.
1. Use risk assessment and analytic tools to:
- Analyze operational controls data and measurement results for specific risks/threats and opportunities.
- Use Root Cause Analysis (RCA) and Failure Mode and Effect Analysis (FMEA) to determine system contributors related to events/issues.
2. Propose solutions, define integrated projects and prioritize:
- Map risks and solutions to system map to define system impact and identify interdependencies.
- Utilize project management to implement proven (evidence based) solutions.
- Utilize improvement science to test unproven solutions and implement successful solutions on a small scale.
- Spread data demonstrated improvement solutions using project management.
3. Track progress and modify the operations plan as needed.
Achieve Results:
- Reduce risks while strategic objectives and improved resilience is achieved.
- Update operational controls to increase efficiency, reduce variation, and improve outcomes.
- Recognize contributors.
Structure is a necessity for success. It can be achieved by manually developing processes and forms or by using stand-alone software programs for risk and project management and quality improvement or an integrated software platform. The presentation will demonstrate the methodology with a healthcare case study and system map, utilizing an integrated software platform, Traksio.
