Quality in primary care is of utmost importance as it directly impacts the health and well-being of individuals and communities. Primary care serves as the first point of contact for patients seeking healthcare services, making it crucial for the quality of care provided to be exceptional. Quality in primary care encompasses various aspects, including accessibility, effectiveness, safety, patient-centeredness. Accessibility is a key component of quality in primary care. It ensures that individuals have timely access to healthcare services when needed. This includes having convenient appointment scheduling options, minimal wait times, and accessible locations. By ensuring accessibility, primary care providers can prevent delays in diagnosis and treatment, ultimately improving patient outcomes. Effectiveness is another vital aspect of quality in primary care. It involves providing evidence-based care that is tailored to meet the unique needs of each patient. Effective primary care focuses on preventive measures, early detection of diseases, and appropriate management of chronic conditions. By delivering effective care, primary care providers can reduce hospitalizations, improve patient satisfaction, and enhance overall health outcomes.
Safety is paramount in primary care settings. Patients should feel secure and protected during their interactions with healthcare professionals. This includes ensuring accurate medication management, proper infection control practices, and minimizing medical errors. By prioritizing safety measures, primary care providers can instill trust in patients and create a safe environment for healthcare delivery. Patient-centeredness is a fundamental principle in quality primary care. It emphasizes the importance of involving patients in their own healthcare decisions and tailoring care to their preferences and values. Patient-centered primary care fosters effective communication between patients and providers, promotes shared decision-making, and respects individual autonomy.
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Ozcan Erdogan, Bezmialem Vakif University, Turkey
Title : Emotional intelligence approach in the digital era
Sofica Bistriceanu, EPCCS, APHC, Romania